RIBBON GIRLS SHIPPING POLICIES

For our complete terms and conditions, please download our Terms and Policies document.  
Order Total
(not including shipping)
Standard Shipping Cost
(Domestic US Shipments Only)
$0.01 - $100.00
$5.00
(priority mail with delivery confirmation)
$100.01+
$4.00
(priority mail with signature confirmation)
Shipping Costs: Shipping costs are based upon the total of the order (excluding shipping).  
International shipping is available at an extra cost. International customers will be contacted if the
shipping costs exceed the total paid.

Order Processing Time: Orders will be processed and ready to ship within 5 business days from the
day of full payment. If your order is placed after 3 PM EST, the order processing time will start the
following business day. If payment is mailed in, items will be held for 5 business days.  

If your order is received and paid in full* by 3 pm EST on:
Monday...your order will be shipped by the following Monday
Tuesday...your order will be shipped by the following Tuesday
Wednesday...your order will be shipped by the following Wednesday
Thursday...your order will be shipped by the following Thursday
Friday...your order will be shipped by the following Friday
Saturday...your order will be shipped by the following Friday
Sunday...your order will be shipped by the following Friday

Bulk orders and international orders will take longer!

*Order must be placed before 3 pm EST. All orders placed after 3 pm EST will be considered as
received the following business day. Credit card orders with alternate shipping addresses are
not considered paid in full until the Restricted Delivery Fee is authorized.


Shipping Tracking or Delivery Confirmation: All of our orders are sent with Delivery Confirmation or
Tracking. Additionally, orders over $100 are shipped with Signature Confirmation/Signature
Receipt, no exceptions.  USPS Delivery Confirmation service only confirms that a shipment has been
delivered.  USPS Delivery Confirmation data may or may not show the exact time a shipment has entered
the system and is not tracked along the way.

Shipping Address Policy: Our policy regarding acceptable shipping addresses is as follows:
  • Checks = address provided on the check
  • For Money orders,hipment to any address you provide.  
  • If you pay by Paypal, we will ship only to the Paypal confirmed address.  No exceptions.
  • If you pay by credit card, we will ship to the credit card billing address only. We understand that
    many of our customers choose to have their packages sent to their business or vacation locations.  
    In these instances, we require that the customer register this secondary address with their credit
    company.  Alternately, we may ship the package with Restricted Delivery.  This means that the
    package is shipped only to the purchaser (defined as the credit card holder) and only that person
    may receive the package.  For this service, an additional fee of $4.00 is charged (non-refundable for
    any reason).  Proper identification is required to receive a Restricted Delivery package.   

Any request for changes to our policies must be approved prior to ordering.  We reserve the right to
cancel any orders based upon unacceptable delivery addresses.

Shipping Insurance: Shipping insurance is provided by our third party insurance provider U-PIC.  
Shipping insurance only covers damage or loss that occurs in transit.  Damage claims will only be
accepted within 14 days of customer receipt (according to tracking or delivery confirmation data).  Loss
and damage claims must be verified through the carrier (USPS, FedEx, or UPS) in writing.  If an item or
package was damaged during transit, save all of the packaging and contact us immediately.  

Once a package is delivered we do not accept responsibility for any damage or loss that occurs after
carrier delivery.  Delivery is defined as the time of delivery indicated by USPS delivery confirmation, USPS
signature confirmation, or Fedex tracking.  By ordering through our website, the buyer/purchaser agrees
to accept any and all of the following as proof of delivery: USPS delivery confirmation, USPS signature
confirmation, and Fedex tracking information.  If there is proof of delivery as stated above, we take no
responsibility for lost merchandise.  If there is proof of delivery as stated above, it is the customer’s
responsibility to submit a claim with the shipper (USPS or Fedex) or with their credit card company.   

Please note that if you have a valid loss/damage claim, we will provide a new shipment as soon as we
receive reimbursement from the insurance company (may take up to 30 days).  If you need an order
sooner, you will have to resubmit your order and the cost of the original order will be refunded as soon
as we receive the insurance reimbursement.

Shipping Notification: You will be sent an email notification the day your package has shipped. This
email will include the shipping address and delivery confirmation number.

Proof of delivery: The buyer/purchaser agrees to accept USPS delivery confirmation, USPS signature
confirmation, and/or FedEx tracking information as proof of delivery.  Delivery is defined as the time of
delivery indicated by USPS delivery confirmation, USPS signature confirmation, or Fedex tracking.  By
ordering through our website, the buyer/purchaser agrees to accept any and all of the following as proof
of delivery: USPS delivery confirmation, USPS signature confirmation, and Fedex tracking information.  If
there is proof of delivery as stated above, we take no responsibility for lost merchandise.  If there is
proof of delivery as stated above, it is the customer’s responsibility to submit a claim with the shipper
(USPS or Fedex) or with their credit card company.   

Misdirected/Undeliverable Packages: If an error is made on our part in addressing a package, we will
pay to reship the package.  
If the following conditions apply, the customer will be responsible for the cost to reship the order:
  • if we send a shipment to the correct address and it is undeliverable (examples of this would be if
    you do not pick up the package at the post office or if you are not able to receive express
    packages in person),  
  • if you provide us with the wrong address,
  • or if the shipment is delayed to due to shipper's (USPS, UPS, FedEx, or other shipper) error
    (unless the package is guaranteed by the shipper).
Add USPS Restricted Delivery
$8.95 per order


RIBBON GIRLS SHIPPING ADDRESS POLICIES

For our complete terms and conditions, please download our Terms and Policies document.

Address Policy:

Restricted Delivery: Shipping to an address that is not your credit card billing address
(alternate address): We understand that many of our customers choose to have their packages sent
to their business or vacation locations.  In these instances, we allow shipping to the alternate address
only with USPS Restricted Delivery service.  With Restricted Delivery service, the addressee (cardholder)
must show a picture ID at the post office or to the mail carrier to take receipt of the shipment.  For this
service, an additional fee of $8.95 is required (non-refundable).  Restricted delivery is only available for
US orders only.  

To add the Restricted Delivery to your order, please use the button below.  Upon checkout, enter the
alternate address (non-billing, shipping address) in the Comment box.