RIBBON GIRLS REFUND POLICIES For our complete terms and conditions, please download our Terms and Policies document. Incorrect or Defective Orders: If an incorrect, defective, or damaged item is shipped, we must receive notice within 10 days from the time of customer receipt (based upon tracking information).  After that time, we do not provide returns, exchanges, or store credit.  If we send you the incorrect item, we will cover the cost to return the incorrect items back to us and we will ship the correct items to you free of charge.   Refunds/Exchanges: Refunds are provided in the same manner as the original payment.  All returns are subject to the stated time restrictions below.  To be eligible for a return, the customer must return the item(s) within the time frame shown below.  This means that we must receive the return within the time frame indicated below.  The return period starts from the time the customer receives the package (based upon USPS or Fedex tracking/delivery confirmation data).    Within 0 - 10 days, refunds and exchanges are offered. Within 10 – 30 days, we offer store credit.  The amount eligible for store credit is based upon the original purchase price and excludes shipping costs.  Store credit is good for 6 months from the day of the original purchase.   After 30 days, we do not offer any returns, refunds, store credit, or exchanges.   To be eligible for a refund/exchange, the buyer must contact us by email for a return authorization code prior to sending the return/exchange.  The return authorization code must be written on the outside of the package. If this authorization number is not written on the package, we will refuse delivery and the package will be returned to you.  We recommend sending a return with tracking/insurance as we do not take responsibility for lost or misdirected returns. Items that are returned must be in the original, uncut, new condition.   Returns should be sent to: Ribbon Girls PO Box 5201 Woodbridge, VA  22194 Cancellation Requests:  Order cancellations are addressed on case-by-case basis, however, cancellation requests made more than 24 hours after an order has been placed are not accepted.  Cancellation requests made within 24 hours of placing your order will be honored and must be made by email.  Please note that any refunds associated with a cancelled order may take up to 10 working days to be processed.